CLIENT CARE
Shipping & returns.
Shipping
Every order is packed by hand and dispatched from New York within one business day. U.S. orders arrive in 2–4 business days; international orders in 5–10. Complimentary standard shipping on orders over $75.
Returns
Unopened products can be returned within 30 days for a full refund. For hygiene reasons, opened adhesive and lash trays cannot be returned unless faulty. Write to us and we will make it right.
Faulty items
If something arrives damaged, send a photo within 14 days and we will replace it immediately — no return shipping required.